If you change your mind or are not completely satisfied with an item, you can cancel or return your order without any particular reason from the day the order is placed up to and including 14 days after receiving the ordered package by notifying in writing and returning the item or simply by sending the item back. You must enter your name, address and other relevant information, e.g. order number, invoice number and name of the item in the message. We use the Swedish Consumer Agency’s form, it can be found here
We will refund such goods within max. 14 days from when we have received the return, provided that all goods are in reasonably good condition,
When exercising the right of withdrawal, you pay the return shipping. The item must be returned within 14 days from the date on which notice of the exercise of the right of withdrawal was given to IDEAL. The item must be sent well packaged in good condition. If the item is not returned in acceptable condition, IDEAL has the right to make a depreciation deduction.
When you cancel your purchase, IDEAL will refund the amount you paid for the item, including delivery costs. Exceptions apply to any additional delivery costs as a result of you choosing a different delivery method than the standard delivery offered by IDEAL. When part of an order is returned, the delivery cost is not refunded. From the amount to be refunded, IDEAL has the right to deduct an amount corresponding to the decrease in value of the item compared to the original value of the item, if and to the extent that such decrease in value is due to You having handled the item to a greater extent than is necessary to determine its properties or function.
